As a trusted local florist, Florist East Ham is dedicated to delivering only the freshest, highest-quality flowers to our valued customers across East Ham and the surrounding areas. We serve households and businesses with care, ensuring that every bouquet and floral arrangement arrives in perfect condition. Our fresh flower guarantee means that you can always expect beautiful, vibrant blooms with exceptional longevity.
If your flowers arrive damaged or in suboptimal condition, we sincerely apologise for any disappointment this causes. Please inspect your order upon delivery. Should you notice any issues such as wilted, bruised, or broken blooms, we ask that you contact us within 24 hours of receiving your order. To help us resolve the matter swiftly, please provide details of the issue and photographic evidence of the condition of the flowers where possible.
Our arrangements are crafted with premium, fresh flowers, hand-selected daily to ensure the longest possible enjoyment. Florist East Ham commits to a minimum freshness window of 5 days from the date of delivery, provided your flowers are cared for according to our instructions. In the unlikely event that your flowers do not meet this standard, please reach out within this 5-day period so we can make things right.
Your satisfaction is our highest priority. In cases of damaged-on-arrival flowers or insufficient freshness, you are entitled to the following options depending on the situation and your preference:
Please note that we reserve the right to request further details about your order, and in some cases, to arrange collection of unsatisfactory items before issuing a refund or replacement.
Florist East Ham is committed to outstanding customer service. If you have feedback, a concern, or wish to make a formal complaint, we encourage you to get in touch promptly so we can resolve the matter to your satisfaction. Complaints received within 7 days of delivery will be given priority handling, and every case will be reviewed thoroughly by our team. We aim to acknowledge all complaints within one working day and to provide a full response or resolution within three working days. Your feedback is important to us and helps us continue to raise our standards of service.
You can shop with confidence at Florist East Ham, knowing that we stand behind every order with our fresh flower guarantee and friendly, responsive support. Thank you for choosing us to serve your home or business. We look forward to delighting you with every delivery.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
