Welcome to Florist East Ham's online flower delivery service. These Terms & Conditions govern the use of our e-commerce website for all customers making orders in East Ham and its surrounding areas. Please review them carefully before placing an order. By using our website or services, you agree to these terms, which create a binding agreement between you ('the customer') and Florist East Ham ('we', 'us', or 'our').
Customers can browse our website to view a range of products available for flower delivery in East Ham and adjacent areas. Once you have selected your desired items, follow the on-screen instructions to add them to your basket and proceed to checkout.
During checkout, you must provide the recipient's name, delivery address, and your contact information. It is the responsibility of the customer to ensure all details provided are accurate and complete. We cannot accept responsibility for delivery failures due to incorrect or incomplete information provided by the customer. An order confirmation will be shown on-screen and a confirmation number may be generated upon successful submission of your order.
Upon receipt of your order and payment, we will begin processing the order for delivery. All orders are subject to acceptance and availability. We reserve the right to refuse any order in our sole discretion, for reasons including but not limited to suspected fraud, product unavailability, or delivery constraints.
While Florist East Ham works diligently to maintain accurate stock levels on the website, circumstances may arise where a specific flower or arrangement becomes unavailable. In such cases, we reserve the right to substitute any item with similar flowers or gifts of equivalent value and quality, keeping as close to the original selection as possible. If a significant change is required, we will attempt to contact you for approval prior to dispatch.
We offer flower delivery services in East Ham and the surrounding neighbourhoods. Delivery times and dates may vary according to location, product availability, weather, and other factors beyond our reasonable control. While we will always endeavour to deliver your flowers within your requested time frame, delays may occasionally occur. We accept no liability for any loss or damage caused by delivery delays.
Deliveries will be made to the address specified at checkout. In cases where the recipient is unavailable, our designated courier may leave flowers in a safe location or with a neighbour. You will be notified, where possible, when this occurs. Please note that responsibility passes to the customer or recipient once the flowers are delivered as instructed.
Full payment is required at the time of placing your order via the payment methods shown on our website (such as debit cards, credit cards, or designated online payment systems). All prices are quoted in GBP (£) and include standard VAT where applicable. We reserve the right to change our prices without prior notice, but such changes will not affect orders that have already been accepted and paid for. Payment processing is securely handled by our chosen payment gateway provider. Your card information is not stored on our servers.
If your payment is declined or unauthorised, your order will not be processed. You are responsible for ensuring that sufficient funds are available and that all payment details are accurate and current. If any suspicion of fraudulent activity arises, we reserve the right to cancel the transaction and report the matter to the appropriate authorities.
If you wish to amend or cancel your order, please notify us as soon as possible. Orders for same-day delivery can only be amended or cancelled within a limited period following placement, and at our sole discretion, as preparation and dispatch may begin immediately. For standard delivery orders, amendments and cancellations may be accepted if made within a reasonable timeframe prior to dispatch.
Once an order has been prepared or dispatched, we are unable to accept cancellations or process refunds except in accordance with your statutory rights. If you believe an error has occurred with your order, please contact us promptly so we can assist you. Refunds granted at our discretion will be processed back to your original payment method within a reasonable timeframe.
Orders cannot be cancelled or changed after flowers have been arranged or handed over to our courier for delivery. Any request for amendment or cancellation is subject to acceptance and cannot be guaranteed.
We are committed to delivering fresh, quality flowers. Should you be dissatisfied with your order, please contact us within 24 hours of delivery. To assess and remedy your complaint, we may require photographic evidence of the flowers received. If your claim is found to be valid, we may offer a replacement, partial refund, or full refund, at our sole discretion. Refunds are processed through the original payment method.
Due to the perishable nature of fresh flowers, we may not be able to accept returns unless the item is defective or not as described. Your statutory rights are not affected by this clause.
Florist East Ham will not be liable for any indirect or consequential loss, damage, or expense (including loss of profits, business or goodwill) howsoever arising. Our aggregate liability (whether for breach of contract, tort, or otherwise) for direct loss or damage shall be limited to the purchase price paid for the products in question.
We expressly disclaim liability for any failure to perform our obligations where such failure is due to circumstances beyond our reasonable control, including but not limited to adverse weather, transport delays, strikes, natural disasters, or acts of government. Where delivery is delayed or prevented due to these circumstances, we will make reasonable efforts to notify affected customers and will endeavour to fulfil the order as soon as conditions permit.
Customers are responsible for ensuring recipients do not suffer allergic or other reactions from delivered flowers. We recommend that anyone with allergies consults the product descriptions carefully before ordering or contacting us for clarification.
You agree not to use the website for any unlawful or prohibited purpose. All content, images, and materials featured on our website remain the property of Florist East Ham or its licensors and may not be copied, reproduced, or commercially exploited without our express permission.
Every effort is made to ensure accuracy of product descriptions, prices, and images, but occasional errors may occur. In such cases, we reserve the right to correct the error and revise your order accordingly, with your prior consent if required by law.
Your privacy is important to us. Personal information collected during order placement is handled in accordance with our privacy policy and current UK data protection laws. We will not disclose your data to third parties without your consent, except where required to fulfil your order or by law.
These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed and construed in accordance with the laws of England and Wales. Any dispute between you and Florist East Ham will be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist East Ham reserves the right to amend these Terms & Conditions at any time. Changes will take effect upon posting on our website and will apply to all subsequent orders. If any part of these terms is deemed unlawful, by a court of valid jurisdiction, the remaining provisions shall remain in full effect.
No waiver by us of any breach by you shall be considered as a waiver of any subsequent breach. These terms constitute the entire agreement between you and Florist East Ham regarding your use of our online ordering and flower delivery services.
These Terms & Conditions apply to all customers placing orders for flower delivery in East Ham and the surrounding areas, regardless of residential domicile.
Should you have any questions or require clarification regarding these Terms & Conditions, please refer to our customer support section on the website. We aim to provide a timely and helpful response to all customer enquiries.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 266 Barking Rd, Plaistow, London, E13 8HR.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in East Ham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near East Ham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
